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1. 

What are the standard inclusion fees for being added into the directory and what is the process?

There are two types of profiles an agency can create: 1) basic and 2) enhanced. The basic profile allows you to add basic information to the site such as contact information, company overview, and clients. The enhanced profile, in addition to featuring basic information, allows you to post an unlimited amount of creative work samples and case studies (video and written) on the site as well as awards and leadership. Enhanced profile members are also showcased in our ongoing marketing campaigns to registered corporate marketers.

If you have not created a basic profile on the site, we encourage you to do so. Please refer to How can I add my agency to the directory? for instructions.

Once your basic profile has been created, please contact us for more information about the enhanced profile. We will be happy to discuss how the cost-effective tool promotes your agency in front of the right audience.

2. 

How do I add my agency to the directory or update an existing agency profile?

To create a free, basic profile, click Register in the upper right-hand corner of the homepage and follow the instructions provided. The sign-up process begins with registering as an individual user then continues with creating an agency profile in one complete step. If you are already registered as a user, please follow one of the steps below that best describes your current situation.

• My agency profile does not exist on the site
• My agency profile exists on the site
• I do not know if my agency profile exists on the site

3. 

I am registered as a user, but how do I create a profile for my agency?

Once you are signed in, please click “Create agency profile” at the top right-hand corner of the homepage. For further assistance, please refer to How do I add my agency to the directory or update an existing agency profile?

4. 

I am registered as a user, but how do I update an existing agency profile?

Please contact us and we will attach your user account to the appropriate agency profile. Once notified, you can enter the Agency Profile Manager by clicking “Edit agency profile” at the top right-hand corner of the homepage to edit your agency information. If the link is not visible, please refresh the page or sign out then back in. Otherwise, please refer to How do I add my agency to the directory or update an existing agency profile?

5. 

I am registered as a user but how do I check if my company has an existing agency profile?

First, sign in and check if “Edit agency profile” is displayed at the top right-hand side of the homepage. If so, click the link to edit your agency information.

If “create agency profile” is displayed instead, please search for your agency by name in the search bar on the homepage. If your agency does not show up in the search results, please follow the directions under I am registered as a user, but how do I create a profile for my agency?. However, if your agency is displayed, please refer to I am registered as a user, but how do I update an existing agency profile?

6. 

Why do I receive an error message when I try to register?

Given you are using the correct email and password to log in, you probably need to restart your browser, reset your browser’s cookies or use a different or more up-to-date browser. Please try each of the following steps in order until the issue is resolved.

1. Please close your browser then sign back into Agency ComPile.
2. Reset your browser's settings as you may be experiencing a cookie issue.
3. Use another browser or upgrade your current one.
4. Contact us. Please provide your operating system, browser and versions for both, and we will help you as soon as possible.

7. 

I'm experiencing a cookie issue. How do I resolve this?

Please make sure your browser enables cookies. If you are still experiencing difficulty, you can use a different browser and/or you'll need to clear your cache. To clear your cache, go to the “Internet options” or “Preferences” in your browser and click “Delete Cookies”, “Delete temporary Internet files”, “Clear Browsing Data”, etc. then restart your browser, although your settings for other sites will be cleared as well. If you would like to keep your cookies for other sites, please try the following alternative, then restart your browser:

• Chrome
  1. Choose either Settings > Options or Settings > Preferences
  2. Click Under the Hood > Content Settings...
  3. Next to Cookies, click “All cookies and site data...”
  4. Type "compile" in the search bar, highlight all items that are displayed and click "Remove All"
  5. When you finish removing cookies, close out (i.e. click "x") of your settings/preferences
• Internet Explorer
  1. Choose Tools > Internet Options > General Tab > Settings (under Browsing history) > View files
  2. Click Search (at the top) > All files and folders
  3. Type "compile" in the "All or part of the file name" text box or the search bar
  4. Delete all the files* that show up
• Mozilla Firefox
  1. Choose either Tools > Options or Options > Options
  2. Click "Privacy"
  3. Click either "Show cookies" or “remove individual cookies”
  4. Search for "compile"
  5. Highlight all the listed files* and click "Remove Cookies"
  6. When you finish removing cookies, click Close > OK
• Safari
  1. Choose either Preferences or Edit > Preferences
  2. Click "Security"
  3. Click "Show cookies"
  4. Type "compile" in the search bar, highlight all items that are displayed and click "Remove"
  5. When you finish removing cookies, click "Done"

* Please note that you are removing all files that have "compile" in the name (e.g. cookie: username@compile.com).

9. 

Why am I unable to sign in?

Please refer to the following help entries for assistance:

• Why do I receive an error message when I try to register?
• I forgot my password. How can I retrieve it?
• The person who set up our profile is no longer with the company. How do I update our agency profile?
• My current login information only allows me to update one office profile. How do I add or update my agency’s additional locations?

10. 

I forgot my password. How can I retrieve it?

Please visit the Password Assistance page and input your email address. Your login credentials will be emailed to you shortly thereafter. If your email is not recognized, please register or contact us for further assistance.

12. 

How can I remove an existing agency profile?

Please contact us and we will remove that profile as soon as possible. To expedite the process, please include identifying information from the profile (e.g. name, location, last updated date, new business contact).

13. 

My current login information only allows me to update one office profile. How do I add or update my agency’s additional locations?

Once you are signed in and have clicked “Edit agency profile” at the top of the homepage, please click “Add Agency Profile” at the top of your Agency Profile Manager.

If profiles for your agency’s additional locations already exist in the directory, please contact us with the list so we can attach your user account to the profiles.

14. 

The person who set up our profile is no longer with the company. How do I update our agency profile?

Please contact us specifying the previous agency account user(s), and we will replace those users with the appropriate one(s).

15. 

How can I see what my agency profile looks like to a marketer?

Basic agency profile information is available to all registered user; however, corporate marketers have exclusive access to agency’s enhanced content, such as creative portfolios, leadership and awards. Enhanced profile members will have the ability to preview how their enhanced content displays in front of corporate marketers shortly.

16. 

How can I receive the most value out of my profile?

Please make sure your profile is current. The most up-to-date profiles are displayed at the top of search results. We recommend modifying or simply resaving your information once every other month.

If you would like your profile content pushed in front of corporate marketers and increase awareness of your services, we encourage you to enhance your profile. The most complete, current profiles are displayed first in search results. To find out how to enhance your profile, please contact us to set up a time at which a representative speak with you.

16. 

Where is the key to the abbreviations under services on the client list of a profile?

The full name of each service is displayed when your cursor hovers over the abbreviation.

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