Frequently Asked Questions


  • Marketers

    What’s the best way to use Agency Compile?
    Compile is a searchable database of ad agencies across all disciplines. Search for agencies directly from our home page search bar or use our advanced search to get a targeted list. You can also discover agencies by browsing the most recently added content in the home page feed. Once you find the agency(ies) you’re looking for, you can explore profile pages to view each agency’s creative work, cases, news, people and more.
    How do I search?
    If you know what you’re looking for, simply type your query into the search bar on the home page or in the search bar in the top navigation anywhere on Compile. Or click on advanced search next to the search bar on our home page to turn unique search criteria into a targeted list of agencies. Search by agency, location, clients, capabilities or all of the above.
    How can Agency Compile help me stay informed on the ever-changing agency landscape?
    Compiled, our biweekly email, offers two updates from the agency world per week—creative and cases on Wednesday and news on Friday.
  • Agencies

    How do I register my agency on Compile?
    Click the Register button in the top navigation and complete the registration form. You will receive an email approving your agency. From there, log in to your agency’s dashboard to begin updating your agency’s profile with creative, cases, news, capabilities, people and more.
    How do I get my agency’s work in front of marketers on an ongoing basis?
    The best way to put your agency in front of marketers is with Compiled. Compiled is our biweekly email to marketers featuring recently added creative and cases on Wednesday and agency news on Friday. To get your agency in front of companies like Bank of America, Hershey, CVS and Marriott, you’ll need to become a premium member.
    When I try to register my agency, I get a message that it already exists. How do I gain access to our profile?
    Complete the register form and follow the steps to join your agency’s profile. We will verify your request to join within 24 hours. Once your account has been linked to your agency’s profile, you’ll receive an email notification.
    When I try to reset my password, I receive a message saying my email doesn’t exist.
    This means that your email, for whatever reason, may not be not in our system. Go to our register page, input your info and request to join your agency’s profile. After your request is verified, you’ll receive an email notification.
    How do I reset my password?
    Click forgot password on the login page and you’ll receive an email prompting you to reset. Please see above if you receive a message that your email doesn’t exist in our system.
    How do I add more team members to my agency’s profile?
    First, log in. Then select Account in the upper right corner of your dashboard. Select Team from the menu on the left. Invite new team members by using the Invite button on the right. Input their information and an invitation will be sent to them via email.
    My agency has multiple offices, should we create a profile for each?
    If your offices pitch together or have the same new business contact, we recommend creating one profile for all. If you pitch independently, create a profile for each office and include each office’s location in the name. If you’re creating multiple profiles, contact us and we can create a single login to make updating easier.
    How many cases and pieces of creative can I add to my agency’s profile?
    No limit! Give us everything you’ve got!
    How can I select the content featured on my agency’s profile home page?
    Select the creative, cases, news or clients tabs within your dashboard. Then select the Sort tab on the left. The Sort section/tab is where you can drag and drop your content to the top. The content featured on your home page will be highlighted in orange.
    How is content ordered after selecting?
    Sort all of your content by using the drag and drop function within the Sort section of your creative, cases, news or clients tabs. Keep in mind the orange highlighted content at the top will be featured on your profile’s home page. If you choose not to order your content, it will appear in the order it was uploaded.
    Can I use my agency’s blog posts as news?
    Absolutely!
    Should I include content from past clients?
    Yes! Marketers and consultants want to see prior work as well. Just be sure to include the end date when adding past clients.
    What media types do you support?
    YouTube and Vimeo. If your content is not hosted on YouTube or Vimeo, we also provide the option to upload PDF or image files.
    What will I see on my agency profile’s analytics page?
    If you have a premium profile you’ll see page views, which can be sorted by year, month, week and day; a geographic heat map; and your profile’s most popular pages. If you have a basic profile, you do not have access to your profile’s analytics. Upgrade here!
    I have confidential work I want Pile consultants to see, but can’t post publicly. What do I do?
    Creative and cases can be uploaded privately for Pile consultants only. When adding private creative or cases, simply check off Private Content (for Pile Consultants only). Your work is now only viewable by the Pile team. The process is the same if you’d like to convert public content to private.
    How do I get my agency featured on Agency Compile’s home page?
    The content on the home page feed pulls from recently uploaded creative and cases. Update your agency’s profile often to get featured!
    My agency’s profile is out-of-date and I don’t have login information.
    If you do not have access to your agency’s profile, register as a new user and we can link you to your agency’s profile.
    Where can we change our membership plan or edit billing details?
    Billing information can be accessed by clicking on the Account icon in the top right-hand corner of your screen, and then selecting Billing from the drop-down menu on the left.
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